Frequently Asked Questions
Everything you need to know about your Moroccanoil experience.
What is the return policy for Moroccanoil products?
We offer a 30-day return policy for products purchased directly from our official website. Items must be in their original packaging and in gently used or unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products safe for color-treated hair?
Yes, all Moroccanoil hair products are formulated to be color-safe. They are sulfate-free, phosphate-free, and paraben-free to help maintain the integrity and vibrance of your hair color.
Do you offer international shipping?
Currently, our website serves specific regions. Please use the country selector at the bottom of the page to see if we ship to your location and to view local shipping rates and delivery times.
Are Moroccanoil products tested on animals?
No, Moroccanoil is committed to being cruelty-free. We do not conduct animal testing on any of our finished products or ingredients, nor do we ask others to test on our behalf.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.